Newsletter, May 2009
Kuadriga in partnership with
SaaS-IT Consult Ltd.
SaaS-IT Consult is Europe's leading Software as a Service (SaaS) business enablement consultancy. SaaS-IT provides a bespoke mix of practical, real world consulting services to allow ISVs, value added Hosting & Service Providers and mainstream software Vendors to optimize their SaaS business capabilities.
Fast-to-Market Product Development
In the March issue of Kuadriga News, we discussed why we are so fond of SCRUM for offshore development: it fosters high productivity and keeps geographically distributed teams focused. But we are no fanatics - and SCRUM is not a fix-it-all for all situations.
"First things first" - and any team needs to know its shared objectives and constraints before setting off. SCRUM is just not very good at those initial phases. Thus, we have based the initial phases of our Product Development Methodology on something more traditional than SCURM.
Case Study: Telefaction
Challenge:
TeleFaction is a European company focusing on what is termed Return on Behavior™. It monitors, measures, reports and provides unique advice on all contact points between a company and its customers. The TeleFaction Capture Server measures and maps the customers' experiences of customer service in all channels. On the front-end, this software platform is web-based for ease of use. The back-end interfaces with all of the different systems that a customer interacts with: phone customer care, internet customer care, mail, e-mail etc.